Last updated: 16 September 2026

Orders are shipped by Pureform Labs Pty Ltd (ABN 83 699 017 206), trading as Pureform Labs, from Sydney, Australia.

Dispatch times

Orders placed and paid for before 1:00pm AEST, Monday to Friday, are dispatched the same business day. Orders placed after 1:00pm, or on a weekend or public holiday, are dispatched the next business day.

Orders paid by direct bank transfer are dispatched once payment has been received, using the same 1:00pm cutoff from the time payment clears.

Once your order is dispatched you will receive a confirmation email with tracking details.

Delivery

We ship within Australia only, with Australia Post. You choose your service at checkout:

  • Standard Post: estimated 2 to 6 business days after dispatch, $10 AUD
  • Express Post: estimated 1 to 2 business days after dispatch, $15 AUD
  • Free Express Post: applied automatically to orders over $250 AUD

Delivery estimates depend on your location. We control dispatch; delivery times are set by the carrier and are outside our control, and we cannot accept responsibility for carrier delays.

Packaging

All orders are dispatched in plain, unbranded outer packaging with no reference to the contents.

Incorrect addresses

Please check your delivery address before completing checkout. We are not responsible for orders delivered to an address entered incorrectly. If an order is returned to us as undeliverable we will contact you, and re-delivery will incur a further shipping charge.

Lost or damaged deliveries

If your order has not arrived within the expected window, or arrives damaged, contact us at info@pureformpeptides.com.au with your order number. We will investigate with the carrier and resolve it with you. Please raise any damage claim within 7 days of delivery, with photos of the packaging and contents.

International orders

We do not currently ship outside Australia.

Contact

Pureform Labs Pty Ltd
ABN 83 699 017 206
63-73 Ann Street, Surry Hills NSW 2010
Email: info@pureformpeptides.com.au
Phone: 0435 988 109
Business hours: Monday to Friday 9:00am to 5:00pm, Saturday 9:00am to 1:00pm (AEST). Closed Sundays and public holidays.